1What we collect
| Information | When it is collected | Why |
|---|---|---|
| Precise location (latitude, longitude, speed, heading, accuracy, time) | While a load you started is in progress, and when you record a stop, checkpoint, photo or problem report | To show your dispatcher where the load is, record arrival at stops, and give the customer a delivery estimate |
| Photos | Only when you take a photo or choose one from your gallery in the app | Proof of pickup and delivery, cargo condition, paperwork, and problem reports |
| Signatures | When a shipper or receiver signs on your screen | Proof of pickup and delivery |
| Name, email address, phone number, password | When your dispatch office creates your account, and when you sign in or change your password | To sign you in and identify you to your dispatch office |
| Bank details: account holder name, bank name, routing number, account type, and the last four digits of the account number | Only if you add a bank account in the Earnings tab | To pay you |
| Pay, earnings, wallet and withdrawal records | As you complete jobs and request withdrawals | To show your earnings and process payments |
| Messages, job activity and requests (time off, fill-in shifts, extra charges, problem reports) | When you send them | To run your jobs and coordinate with your dispatch office |
| Push notification token | When you allow notifications | To send you new job offers and messages |
We do not collect your contacts, call logs, browsing history, advertising ID, health data, or photos you have not chosen in the app.
2Location in detail
- When it starts: when you tap Start on a load or run. The app does not ask for location when you open it.
- While you drive: on Android, a visible notification is shown for as long as the app is sharing your location, including while you use other apps such as navigation. On iOS, the system shows its location indicator.
- When it stops: when you mark the load delivered. On a multi-stop run, it stops when the last load is finished.
- No “Always” access: the app asks only for “While Using the App” location access, and never for Android background location access.
- Who sees it: your dispatch office sees your position live. The customer whose freight you are carrying sees roughly where the load is, delayed by about 30 minutes. Customers never see your name, licence plate or speed.
3How we use your information
- To offer, assign and track jobs, and record pickup and delivery.
- To keep shippers and receivers informed about where their freight is and when it will arrive.
- To pay you and keep records of earnings.
- To send you job offers, messages and important alerts.
- To resolve disputes about cargo condition, delivery times or charges.
- To keep the service secure and working, and to meet legal, tax and transport record-keeping duties.
We do not use your information for advertising, and we do not sell or rent it.
4Who can see your information
- Your dispatch office, which manages your jobs and pay, can see your account details, job activity, location during jobs, photos, signatures, messages and earnings.
- Customers (shippers and receivers) can see the status and approximate location of their own shipment, and the proof of pickup or delivery for it. They do not see your name, plate, speed or financial information.
- Service providers who run parts of the service for us and may use the
information only to provide that service:
- Cloud hosting, which stores our servers and data.
- Google Firebase Cloud Messaging, which delivers push notifications.
- Google Maps, which draws the maps in the app. The app sends map requests for the area being shown and does not send your identity with them.
- Navigation apps: if you tap Navigate, the destination address is opened in a navigation app you choose (such as Google Maps or Apple Maps). That app's own privacy policy applies.
- Legal reasons: we may disclose information if the law requires it, to protect someone's safety, or as part of a merger or sale of our business, in which case this policy will continue to apply to your information.
5Permissions and your choices
| Permission | Used for | If you say no |
|---|---|---|
| Location (while using the app) | Tracking a load in progress and recording stops | You can still sign in, see jobs and message dispatch, but live tracking and automatic arrival will not work |
| Camera | Taking proof photos | You can choose existing photos instead |
| Photos / gallery | Attaching photos you have already taken | You can take photos with the camera instead |
| Notifications | Job offers and messages | You will see new offers and messages only when you open the app |
You can change any of these at any time in your phone's Settings. Turning a permission off does not delete information already sent.
6What stays on your phone
The app keeps a copy of your recent jobs on your phone so you can see them without a signal, and keeps your sign-in in the phone's secure storage so you do not have to sign in every time. Signing out or uninstalling the app removes this. Photos you take in the app are uploaded to the service, not added to your gallery by the app.
7Security
Information sent between the app and our servers is encrypted in transit (HTTPS). Access is limited to people who need it to run the service. The app never asks for your full bank account number, only its last four digits. No system is completely secure, but we work to protect your information and will notify you if the law requires it after a breach.
8How long we keep it
We keep your information for as long as you work with a dispatch office that uses AVL Driver. After that, we keep job, delivery, payment and tax records for as long as the law requires for shipping, payroll, tax and accounting purposes, and for resolving disputes. Information we no longer need is deleted or anonymised.
9Access, correction and deletion
You can see and update your profile and bank details in the app. You can also ask us to:
- give you a copy of the information we hold about you;
- correct information that is wrong;
- delete your account and the information linked to it.
To delete your account
Email admin@agenticvia.ai from the email address you sign in with, with the subject “Delete my AVL Driver account”. We will confirm your request and complete it within 30 days. Your account, profile, bank details, push token and location history will be deleted. Records we are required by law to keep (such as completed delivery records, proof of delivery and payment records) will be kept only for as long as the law requires, and then deleted.
Depending on where you live (for example California or another US state with a privacy law), you may have further rights. We will honour them, and we will not treat you differently for using them.
10Children
AVL Driver is for professional drivers and is not intended for anyone under 18. We do not knowingly collect information from children.
11Changes to this policy
If we change this policy, we will update the date at the top of this page. If a change affects how we use your information in a significant way, we will tell you in the app before it takes effect.
12Contact us
- Company
- Agentic Via LLC
- admin@agenticvia.ai